Customer Service Co-ordinator
- £15.38 per hour
- Temporary position: Up to 6 months
- Monday – Friday: 8:30am - 5pm (37.5 hours)
- Weekly pay
- Paid Holiday
- Tax Relief Travel and Subsistence scheme
Our successful client in Royston are looking for a Customer Service Co-Ordinator to join their successful team. Your main purpose will be to manage orders from end to end by working with all departments to ensure on time delivery is met.
Main duties;
- Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
- Ensure all customer orders are processed accurately within a timely manner.
- Work cross-functionally with departments such as Engineering, Planning, Production and Quality to comprehensively understand order status.
- Manage customers' expectations by communicating effectively with regards to delays/issues.
- Respond to and resolve all enquiry & complaints received in a professional manner.
- Co-Ordinate with logistics and courier companies in arranging shipments.
- Manage demo stock availability by overseeing and coordinating logistics for each machine.
- Attend daily & weekly Production meetings.
- Run weekly open order books specific to each customer and distribute accordingly.
- Process invoices and credits on a weekly basis ensuring optimal position by month end.
- Work with Inside Sales Team Lead to achieve business KPIs
- Engage in process improvement and change projects
- Maintain flexible working hours at month end to meet the needs of the business as and when late shipments are scheduled.
- Any other reasonable duties as reasonably requested by your Manager.
You will need;
- Experience working in customer services and sales order processing
- PC Literate in the Microsoft packages
- Attention to detail and order inputting
- Demonstrate a high degree of integrity and commitment.
- Ability to work to tight deadlines and under pressure.
Please apply within