Ocean Export Manager
- Location: Ipswich
- Job Type: Full-time, Permanent
Reed are seeking a proactive and operational-minded Ocean Export Manager with a strong background in ocean exports operations, team leadership, and commercial understanding. This role is crucial for driving continuous improvement and efficiency within our ever-growing Ocean Export department.
Day-to-day of the role:
- Collaborate closely with the Ocean Freight Manager to achieve departmental and company goals.
- Maintain and build client relationships to secure new and ongoing business.
- Ensure effective communication within the team and conduct regular monthly meetings.
- Enhance procurement and supplier management strategies.
- Implement and evolve SOPs, KPIs, and other departmental changes as needed.
- Manage team workload, performance, and welfare, addressing any queries or issues.
- Conduct team appraisals and performance/development reviews.
- Provide training to enhance both service delivery and personal development of team members.
- Keep the team updated with new regulations, industry updates, and company protocols.
- Ensure compliance with AEO, ISO, and customs regulations.
- Drive the Export team to operate cohesively from quote to final delivery.
- Ensure first-class customer service is delivered to Customers/Partners.
- Resolve any team and/or client issues effectively.
Required Skills & Qualifications:
- Proven team management experience.
- Strong operational experience in Export Ocean Freight.
- Demonstrated ability to create operational efficiencies.
- Knowledge of CDS, arranging Letters of Credit, and Certificates of Origins.
- Familiarity with shipping line booking processes and websites.
- Understanding of Inco Terms.
- Excellent organisational and communication skills.
- Strong problem-solving skills and good decision-making capabilities.
- Experience in compliance, auditing, SOP development, and implementation.
Benefits:
- 25 days holiday plus Bank Holidays.
- Free car parking.
- Salary Sacrifice Pension Scheme with Aviva (5% employee, 3% employer contributions).
- Death in Service benefit after 12 weeks (x2 annual salary).
- Discretionary Company Performance Bonus scheme after 6 months, subject to company performance.
- Private Medical Insurance Scheme and Cashback Plans after 3 years of service.
- Loyalty Bonus Scheme after 3 years of service.
- Opportunities for further Learning and Development.
- Social events including a Free Staff Christmas Party and a Staff Family Funday in the Summer.