Internal Sales Position
Office Based
Eye - Suffolk
The Internal Sales role is pivotal in ensuring that all customer inquiries are meticulously evaluated to identify potential commercial, contractual, and technical challenges.
The role involves managing these aspects as a core part of the sales process, thereby mitigating risks to the business.
Key Responsibilities:
- Review Enquiries: Carefully review all enquiries to identify and manage potential commercial, contractual, and technical issues within the sales process.
- Quotation Preparation: Utilize computerized pricing data, controlled proposal documentation, and authorized pricing policies to prepare all quotations, ensuring adherence to company procedures and processes.
- Policy Compliance: Ensure all quotations comply with defined policies related to pricing, discounts, contractual conditions, and terms of trade.
- Order Review: Thoroughly check and review orders received by the Sales team, addressing any discrepancies or missing information at the source to maintain continuous internal customer satisfaction.
- Sales Communication: Maintain direct and routine communication with the Sales team to ensure timely completion of quotations and proposals.
- KPI Tracking: Monitor personal key KPIs for the generation, recording, and status of qualified leads.
- CRM Management: Capture timely, accurate, and complete information in the Company's CRM system, conducting regular data quality checks.
- Performance Reporting: Regularly report to the Internal Sales Manager on performance against agreed Sales metrics, KPIs, and targets.
- Policy Adherence: Perform duties in strict accordance with all Company policies, procedures, and processes.
Essential Skills, Knowledge & Personal Attributes:
- Interpersonal Skills: Strong interpersonal, teamwork, and communication skills.
- Attention to Detail: Excellent administrative skills with a very high attention to detail.
- Commercial Awareness: Distributor relationship-focused with a keen sense of commercial awareness.
- Performance Under Pressure: Ability to work under pressure and meet objectives by agreed deadlines.
- Computer Proficiency: Skilled in MS Office Outlook, Word, Excel, PowerPoint, and Microsoft TEAMS.
- Experience: Proven work experience within an internal sales role.
- Communication: Exceptional written and oral communication skills.
- Sales Process Knowledge: A comprehensive understanding of the sales administration process.
To apply for the Internal Sales position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role