We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Here at Havebury Housing, we are looking for a Neighbourhood Housing Officer who will be responsible for the management specific area of properties in all elements of housing and neighbourhood management. Your role is integral to the services we offer our tenants residents and customers and will offer a proactive, high quality and customer focused neighbourhood management service. You will respond positively and in line with our values to sensitive situations, challenging behaviours and complex problems and will be able to apply law, policy and best practice to your decision making.
Requirements
Outline of key responsibilities...
- You will assist with the management and resolving of tenancy and estate management issues, as part of one team
- Being proactive to investigate potential breaches of tenancy conditions and ensure appropriate action is taken to resolve matters, including serving Notices of Seeking Possession, preparing evidence, recommending injunctions or other legal action and attending court hearings
- You will assist with resident various queries, liaising with other teams as necessary to ensure that customer enquiries are dealt with efficiently and within service standards
- You'll complete all tenancy and neighbourhood processes, in line with statutory timescales and policies and procedures, including mutual exchanges, successions, management transfers, settling in visits, welfare visits, changes to the tenancy, regular estate inspections, tort notices etc
- You will work with other internal and external teams and agency groups to: e.g. prevent breaches of the tenancy agreement, assist the resident engagement, resolution of complaints, record and report safeguarding or domestic abuse concerns. As well as working with multi-agency groups to seek resolution of issues that occur in and around our homes and communities.
We are looking for someone who has...
- Full UK drivers licence and access to a car as the role is field based. You must be able to travel around sites and undertake home visits when required
- Experience or knowledge of housing/lettings or ideally social housing, as well as experience of dealing sympathetically, respectfully and fairly with people from all backgrounds
- Demonstrate experience of ability to work as a flexible, collaborative team member working with colleagues to deliver business objectives
- Experience in managing personal data and using and keeping computer management systems to maintain accurate and up to date records Knowledge and understanding of current legislation in relation to housing issues, particularly landlord and tenant law within social housing
- An understanding of policy issues and the ability to deliver excellent customer services in line with Havebury's, policies, procedures, vision and objectives Commitment and an understanding of the need to deliver services with a clear focus on value for money
Benefits
In return, we are offering...
- An annual salary of £35,056.19 plus a car allowance of £1,545 per annum
- We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
- Flexible working around a 37 hour week
- Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
- Pension - between 7% - 12% dependant on individual contribution
- Life assurance - a payment of X3 your salary.
- Annual Flu Jab - provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
- Competitive medical cashback plan
"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.