If you have a real passion for the very best in customer service, pride yourself on excellent communication and relationship building skills and are motivated by keeping an eye on the smallest day to day details, whilst displaying the vision to contribute to broader, longer-term objectives, then we have a great opportunity for you to join a tightly knit team and help their clients realise their dreams.
The Role
The role is suitable for an organised and proactive person. You will be dealing with all incoming enquiries, discussing client requirements, inputting customer details into our CRM system, providing the appropriate information to customers, scheduling appointments and liaising with engineers the details of the clients' requirements and project specification.
You will be based in offices in Pontefract and work as part of a small, valued team where you can be proud of what you achieve.
Key Responsibilities
Key responsibilities to include (but not limited to):
- Answer office phone.
- Entering all leads and generating Salesforce reports to deliver to the managing director, suppliers and manufacturers on a weekly basis.
- Producing quotes
- Placing orders with our distributors.
- Filing all purchase orders.
- Collecting the sales figures and publishing once a week.
- Become adept in Salesforce, creating and supporting campaigns.
Skills & experience
- Excellent telephone manner
- An organised approach to deal with and follow up on all enquiries
- Previous office experience and use of CRM systems or similar admin databases
- Passionate about giving outstanding customer service