Building and maintaining excellent relationships with customers, understanding their needs to determine appropriate actions to take. The role will involve the management of customer accounts, and resolving payment issues/queries all whilst providing a great level of customer service.
Client Details
My client, based in Poole, are a leading retail brand operating for over 40 years in their sector. They are seeking a credit controller with a skill for developing relationships.
Description
Credit Controller:
- Serve as the primary point of contact for customer inquiries related to accounts.
- Conduct weekly meetings with the sales divisions under your management to address critical issues and collaboratively determine solutions.
- Offer support within the finance team as required.
- Manage reconciliation, customer portals, and integration (EDI).
- Evaluate the creditworthiness of new and existing accounts, suggesting appropriate terms and credit limits based on historical data, credit agencies, trade references, and other pertinent information.
- Efficiently review, manage, and collect customer accounts, prioritizing to optimize cash flow while minimizing the risk of bad debts.
- Swiftly and effectively resolve invoice and payment queries.
- Generate and distribute customer statements of account.
- Produce and send out customer overdue/reminder letters.
- Proactively manage new accounts and high-value invoices.
- Cultivate effective relationships and rapport with both customers and internal contacts.
- Deliver exceptional customer service.
- Strictly adhere to established processes and procedures.
- Escalate significant issues or concerns to the management team.
Profile
Credit Controller:
- Robust organizational and time management abilities
- Proficient IT skills, including expertise in Excel, Outlook, and accounting software
- Embraced Customer Service mindset
- Proactive, team-oriented approach with a can-do attitude
- Analytical and problem-solving orientation
- Self-motivated, driven, and enthusiastic
- Efficient and professional communicator through phone, email, and in writing
- Sound understanding of the end-to-end distribution business process and the associated accounts role
- Capable of working under pressure and handling high-volume workloads
- Demonstrates strong organizational skills
- Resilient in the face of challenges
Job Offer
- £25k - £28k DoE
- Free parking
- Bonus scheme
- 22 days holiday + bank holidays.