Hotel Reservations Manager - (12 FIXED TERM)
Holiday Inn Bloomsbury
40 hours a week. Fully Flexible hours within 8.00am to 8.00pm with shifts over full week
£36,000.00 + Benefits
We are currently recruiting for a Group Reservations Manager at Holiday Inn Bloomsbury - 1 year fixed term Contract.
As Reservations manager you will be responsible for managing the day-to-day operation of the Reservations department - ensuring that all systems and procedures identified in the reservations audit are completed. You will be the first point of contact that our guests have with Holiday Inn Bloomsbury, with our guest promoting IHG way of sales, recognizing IHG rewards members and promoting IHG properties and standards. It will be your job to ensure that the department provides a high level of customer service that meets the brand standard for all reservations, and that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotels sales.
Your key duties will be as follows:
- Responds promptly with reservations for Holiday Inn Bloomsbury, updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
- To manage and fully understand all systems in the hotel relating to front office control and strategic management e.g. Holidex, OXI Interface, Opera PMS, Configuration, S&C and channel manager as IHG concerto.
- To display a pro-active and innovative approach to skills development and standards enhancement with your team.
- Ensure that communication procedures are effective and efficient on a day to day basis enabling the operation to plan and deliver all customer service requirements.
- Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group.
- Following sales and revenue strategy to make new bookings and offers.
What we'd like from you
- Ideally you will have previous experience in Hotels Reservations management and IHG property
- A good level of spoken and written English
- You will have a positive can-do attitude, with the ability to work both independently as a team.
- You will have a confident and engaging telephone manner
- Flexible and reliable to work allocated shifts
- Working knowledge of Opera or similar PMS is preferred
What you'll get in return
- Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
- Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers
- Sabbatical leave (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action:
- Career Guidance, Life Coaching & Tenancy Agreements
- Legal Assistance & Financial Assistance
- Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.
Career & Development Benefits:
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
- Access to Supported Study Scheme (subject to eligibility)
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
- Technology Scheme (subject to eligibility)
- Cycle to Work Scheme (subject to eligibility)
- Workplace Nursery Scheme (subject to eligibility)