HR Advisor (Out of Hours)
- Up to £35,000
- Office based/work from home
- Hinckley, Leicestershire
We are working with a national business compliance company based in Hinckley, that offers expert advice on HR, Employment Law and Health & Safety to more than 14,000 businesses across the UK.
They are currently looking for a HR Advisor to join their thriving team - this is a fantastic opportunity to join a market-leading business and progress your career within HR.
This role is outside of normal office hours, but is usually still full-time (37.5 hours). The options for hours for this position are as follows:
WEEKEND WORKING:
Saturday 7am - 5pm every weekend, with the option to work extra hours in the week if you choose, starting at 4pm and working into the evening. You must have flexibility to be able to pick up extra hours in the week, particularly in the evening, to cover annual leave and you must work every Saturday with this model.
NIGHT SHIFTS: There are two options for night shift work available - 9pm - 7am, 4 days on 4 days off, or 9pm - 7am Wednesday-Saturday and 9pm - 7am Tuesday - Friday rotating every 2 weeks. You will receive a bonus (£3,000 per year) for working anti-social hours over night.
About the job:
In this role you will be responsible for providing professional HR and Employment Law advice and excellent service to clients across the UK via telephone and email. You will need to work as part of a team in order to ensure that the advice you are providing to clients meets their specific needs and is compliant with the law. In some cases, you may have to highlight options that are not compliant, and make sure that the client completely understands the risks they would be taking if they chose to take these.
Main Duties & Responsibilities
- Meeting personal and department KPI's
- Supporting clients with legally compliant advice and adding a personal touch
- Putting the client first at all times
- Responding within contractual SLA's (Service Level Agreements)
- Guiding clients with all Employment Law/HR enquiries they might have
- Providing as many options to clients as possible
- Taking ownership and responsibility of cases to resolve them
- Building strong relationships with clients during each interaction
- Recording the advice you have given to clients accurately on the databases
- Supporting with advice on documentation and information implementation
- Supporting clients in drafting ad-hoc letters where required
- Advising in line with the client's documents and taking their terms and conditions into consideration
- Attending legal briefings and internal training to make sure the advice you are giving out is compliant with the company's services
- Studying and staying up to date with any changes in legislation and best practice
- Delivering an outstanding service at all times
- Attending video conference calls if needed
- Referring the company's other services and products to clients
- Attending departmental and office team meetings
- Carrying out any other tasks deemed necessary by management
You
- Proactive, creative problem solver
- Willing to learn
- Ability to communicate effectively with other people in the team
- Ability to remain professional and efficient in a fast-paced environment
- Dynamic and flexible, and able to work under pressure
- Professional and responsible attitude
- Existing knowledge of Employment Law, HRM and ACAS best practice
- Enthusiastic approach to generating new business
- Ability to prioritise and organise your work load, and work unsupervised
- Excellent written and verbal communication skills
- Knowledge and working experience using Microsoft Office
- Driving license and access to a car is preferable due to the location of the office
- Previous experience within HR is required in a similar setting, internally for a business or as part of other roles for example management positions within retail
On Offer
- Annual salary up to £35,000
- Development and progression
- 25 days holiday + bank holidays
- Your birthday off
- Regular updates on Employment Law, so that you are always up to date
- Free Employee Assistance programme
- Private medical with BUPA (with length of service)
- Social events and department budget for a quarterly day out
- A senior team that listens to, takes on board and responds to feedback
- Salary reviews twice a year
- Career pathways to develop your skills and support your progression through the business