Practice Manager or Business Administrator
General Description
The Practice Manager (PM) is responsible for the support and maintenance systems and processes that ensure and underpin the efficient, effective, and safe delivery of the company's legal services.
The Practice Manager is a member of the Senior Management Team (SMT).
Hierarchy
Responsible to: The PM is responsible to the Board of Directors, Heppenstalls Solicitors Limited.
Aims and Goals
The primary aims of the PM are as follows:
Compliance
To ensure that the Company meets its obligations with respect to relevant, required compliance and certification.
Human Resources
- To ensure that all employees are recruited, employed and managed in accordance with current relevant legislation and industry best practice.
- To maintain accurate employment records covering all aspects of normal daily work life.
Health, Safety and the Environment
- To maintain and ensure implementation of the Company's Health, Safety & Welfare Policy.
- To ensure that the Company its buildings, machinery and facilities are maintained in a safe and legally compliant state.
- To ensure that the physical working environment for company employees is maintained to a high standard.
Administrative
- To ensure that the general administrative needs of the Company are met through the application of suitable systems, processes and procedures.
General Duties
In order to meet the aims & goals detailed above, the PM shall:
Compliance
Ensure that the Company has all necessary accreditations & quality marks needed to be able to deliver its services.
Human Resources
Assist the Directors with recruitment, retention, contracts of employment, terms of reference, inductions, probations, appraisals, sickness and absence, and holiday management.
Assist the Directors with maintain and reviewing Policies, Processes & Procedures.
Maintain accurate and up to date personnel records. Assist the Directors in implementing Grievance & Disciplinary procedures.
Work closely with the training and development manager to encourage team working and development.
Health, Safety & The Environment
- Monitor, identify and arrange for:
- The repair & refurbishment of buildings and interiors.
- Maintenance of suitable decorations.
- Repair and/or replacement of fixtures & fittings.
- Ensure that all buildings and equipment (including safety equipment) are maintained at a standard determined by legislative and/or regulatory demands.
- Ensure that the Company complies with Health & Safety legislation and the standards therein.
Administrative
- Monitor, source and order Equipment and other Assets.
- Ensure that the Practise Manual is kept up to date.
- Deal with general enquiries regarding the Company, including marketing, sales, general enquiries and complaints and where necessary referring the same to appropriate persons within the business to process.
- Assisting the Directors with implementation of various decisions to include budgets, targets, costs, leaflets, disaster management and so on.