Robert Half are looking for a Customer Advocacy Specialist to join a global, industry leading B2B SaaS business!
Customer Advocacy Specialist - B2B SaaS - 3 Month Contract - London (Remote Working)
We are looking for a dynamic Customer Advocacy Specialist to amplify customer voices, build and nurture customer relationships, ensuring they derive maximum value from the product and become loyal advocates. Your goal is to enhance customer satisfaction, retention, and advocacy through strategic engagement and support.
Responsibility
- Understand customer their needs, challenges, and successes with our products
- Create and execute customer reference programs, case studies, and testimonials
- Share customer success stories and best practices internally and externally
- Analyse customer feedback for trends and insights, and share with relevant teams
- Create compelling content for blog posts, whitepapers, and social media
- Work with Sales, Marketing, Product, and Support teams to drive advocacy initiatives
Requirements
- 2+ years in customer advocacy, customer success, or related roles, preferably in B2B SaaS
- Passion for delivering exceptional customer experiences
- Ability to interpret customer feedback and data
- Proven ability to create engaging marketing content
- Proficient with Salesforce CRM and advocacy platforms
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice
Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself