- Must have full driving licence as will be covering the whole of Oxford.
Summary:
- Ensure customers comply with the conditions of parking e.g. though payment of offered payment methods and return by expiry time of tickets. This is done through effective enforcement, ensuring maximisation of the Council's assets.
- Liaising with the technical car parks team to ensure machine faults are minimised, thus protecting income.
Responsibilities and main duties:
- Issue penalties to vehicles in an offence position, utilising any technology provided. As technology evolves it will be expected the post holder will adapt their methods of enforcement accordingly.
- Ensure that individual performance is maintained by actively engaging with the service management in 121's
- Complete penalties accurately ensuring error rates are minimised.
- Comply with all audit requirements when issuing penalties.
- Demonstrate high levels of customer service.
- Work efficiently ensuring maximum compliance within car parks.
- Engage with management to ensure that any cost savings and efficiencies are explored.
- To be flexible to work a variety of shifts. There is a requirement that, on occasion shifts will be changed at short notice.
- Assist with the minor maintenance of car park premises and equipment. This will include the maintenance of pay machines, filling them with tickets.
- Ability to defuse difficult customers.
- Report health and safety issues, and where possible make safe.
- Assist with the locking/unlocking of car parks and buildings as necessary and to assist with the operations of any car park.