Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Shotton?
We have a Customer Service Support role available within TATA Steel's Shotton works. The department specialises in pre finished steel and coiling solutions to a range of customers. This role is ideal for someone with strong IT literacy skills and is proactive, a clear communicator and holds good attention to detail.
Role: Customer Service Support
Location: TATA Steel, Shotton Works, Deeside CH5 2NH
100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based)
Rate: £14.01ph (£26601 annually)
Contract length: 12 months initially
Shift Patterns: Mon-Thu 08:30-16:45 and Fri 08:30-15:45
Start: ASAP (within 1-2 weeks)
Responsibilities:
- Providing a high level of customer service to new and existing customers via telephone and email
- Entering numerical and personal data onto the system efficiently and in a timely manner
- Processing pre calculated orders into the system for distribution
- Managing data and coordinating activities to ensure the smooth operation of the department daily
- Supporting the Urban Business team with administrative tasks relevant to the department
- Signposting customers in the right direction for any invoice queries
- Undertaking follow up enquiries
Essential requirements:
- Good IT literacy especially with MS Office
- Previous experience within an office environment
- Strong verbal and written communication skills
- Clear and concise telephone manner
- Ability to work on own initiative
- Great eye for detail
- Previous data/order entry experience (low and high volume)
Desirable requirements:
- Driving licence and use of a car
- Previous use of SAP
- Previous experience within the Steel industry
Benefits:
- Office environment in a beautiful part of the county with modern amenities
- Nature reserve area for time away from your desk
- Opportunity for progression into permanent roles
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300* for referring a friend
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.