Customer Service Manager
Salary:
£35,000 per annum (£17.94 per hour whilst on a temporary basis)
Hours:
Full-time, 37.5 hours per week, between 7:30 AM and 6:00 PM
Contract:
Temp to Perm
Location:
Tyseley, Birmingham
Job Description:
We are seeking a dedicated and experienced Customer Service Manager to join our client's team in Tyseley Birmingham. This temp-to-perm role offers a salary of £35,000 per annum, working 37.5 hours per week between 7:30 AM and 6:00 PM.
Job Purpose:
The Customer Service Manager oversees and manages administrative functions within the warehouse, ensuring efficient operations by handling procurement, visitor coordination, documentation management, scheduling, and facilities oversight.
Main Duties:
- Monitor and respond to emails.
- Book transport collections for daily orders.
- Populate reports and status boards at designated times.
- Send packing lists and end-of-day reports to customers and stakeholders.
- Print labels and conduct consumables counts/checks as required.
- Create and manage Purchase Orders for supplies and services.
- Develop reports, spreadsheets, and presentations.
- Schedule and organize visitor appointments.
- Attend meetings, maintain action logs, and follow up on items.
- Conduct facility walk-throughs for functionality and safety.
- Organize and store documents, ensuring compliance.
- Develop and manage work instructions and documentation.
- Create and manage schedules for warehouse activities.
- Order supplies and manage inventory levels.
- Ensure customer expectations and requirements are met.
- Contribute to the completion of KPIs for the site.
Key Results Areas:
- Efficient procurement and timely management of Purchase Orders.
- Professional visitor coordination.
- Accurate maintenance of meeting action logs.
- Regular facility inspections and prompt maintenance actions.
- Organized document management and compliance.
- Coordinated scheduling and efficient warehouse operations.
- Properly ordered supplies and maintained inventory levels.
Decision-Making Authority:
- Make decisions regarding procurement, scheduling, visitor management, and minor administrative troubleshooting within guidelines.
Impact of Decision:
- Effective decisions positively influence overall workflow and coordination within the site.
Planning and Organization:
- Manage various tasks simultaneously with strong organizational skills and effective prioritization.
Working Relationships:
- Frequent contact with peer groups, Operations Manager, Warehouse Team Leader, external customers, IT department, suppliers, direct reports, and Warehouse Shift Manager.
Job Requirements:
- Proven administrative experience, preferably within a warehouse.
- Understanding of procurement processes and document management.
- Experience in scheduling and coordinating activities.
- Knowledge of inventory management and ordering procedures.
- Understanding of safety protocols and compliance standards.
- Proficiency in Microsoft Office Suite and warehouse management software.
Skills / Personal Attributes:
- Strong organizational abilities and attention to detail.
- Excellent verbal and written communication skills.
- Analytical and problem-solving skills.
- Adaptability to changes and ability to work under pressure.
- Collaborative team player.
- Efficient time management skills.
Key Competencies:
- Adaptability, problem-solving, attention to detail, communication, organizational skills, team collaboration, time management, analytical thinking, initiative, and technical proficiency.
Application Process:
If you have the experience and skills required for this role, please submit your application today. This is a fantastic opportunity to join a dynamic team and make a significant impact in a well-established company.