An experienced Senior Search Marketing Account Manager with at least 5 years of relevant experience is needed to join the team at this leading digital marketing agency on a full-time, remote (work-from-home) basis.
This person will be the primary point of contact and will play a pivotal role in delivering effective client communication and account management. The role will also involve speaking to external stakeholders and suppliers when necessary.
This is an excellent opportunity to progress your marketing career with a well-established company!
About the Company
The company lives and breathes marketing strategies, delivering search engine marketing that consistently generates results for businesses and some of the world's most recognisable brands.
They believe in delivering best-in-class digital marketing solutions for companies who are ambitious about growing their online performance.
They're driven by a passion for achieving outstanding results while maintaining a friendly and approachable demeanour.
About the Role
Working closely with the operations and strategy teams, the successful candidate will communicate with their clients, including delivering client meetings, campaign updates, and weekly and monthly reports. They will also ensure that all campaign results meet the pre-agreed business goals and KPIs set for each account.
The role is 100% location-independent, allowing you to live anywhere in the world. Be it the beaches in Miami, a mountain resort in the Swiss Alps or a 3-bedroom semi-detached house in Manchester - the choice is yours.
Key Responsibilities:
- To confidently manage all client communication, including emails and video calls
- Attending client meetings and providing an exceptional level of customer service with a proactive approach
- Manage the production of all weekly and monthly client reports, including client presentations
- Take the lead and have a proactive approach to interrogating all areas of campaign performance across both SEO and PPC.
- Keep clients informed and abreast of how their campaign is progressing
- Ensure each internal team is delivering the output and results in line with predefined KPIs
- Communicate effectively with all stakeholders to resolve any technical issues which may be restricting overall campaign performance
- Write agendas and manage note-taking for all client meetings
- Requests weekly updates from internal teams on client performance
Required Skills:
- Broad understanding of search marketing, including SEO and PPC
- Working knowledge of Google Analytics and associated tools
- Exceptional communication skills and both written and verbal
- Have commercial acumen and awareness of how impactful a campaign has been
- Strong people management skills
- Be able to handle multiple tasks and requests concurrently
- Have the ability to act tactfully and diplomatically when needed
- Be able to deal with complex situations and non-standard work requests
- Be able to think independently and come up with solutions
- Be proficient in using Google docs
Required Experience:
- Five years of more of experience in a similar digital agency role
- Experience in managing and growing client relationships in an agency environment
- Will have previously managed big-budget search marketing campaigns
Benefits:
- Fully remote
- 16 days (4 weeks) annual leave plus in addition, all UK Bank Holidays and Christmas shutdown - Approx 25 days per annum
- Dedicated training budget to further develop your skills and knowledge
- Annual bonus based on client billings and company performance
- Contributory pension scheme
- Bonuses based on experience and performance
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous experience or job titles, including; SEM Account Manager, PPC Account Manager, Digital Marketing Account Manager, Senior Search Engine Marketing Manager, Paid Search Manager, Search Marketing Lead, and Senior Performance Marketing Manager may also be considered for this role.
IND123