Role: Sales order processor
Salary: £25,000
Hours: Full time (37.5) permanent
Location: Chadderton
Overview
To work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of own brand products.
- To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
- The ability to up sell certain products.
- Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
- Plan calls and target GAP's in supply using relevant systems.
Knowledge and Experience
- Excellent Customer Service Skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the trinity system.
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.
Benefits
- Annual Bonus scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Cycle to work and Tech-scheme
- Employee benefits programme
- On-site canteen
- Enhanced maternity and paternity leave
- Staff discounts on stock
- Free on-site parking with access to electronic charge points
- Referral bonus