Are you looking for an exciting new IT opportunity? Do you thrive on providing excellent customer service and are looking to develop 2nd line support experience? If so our client, based in High Wycombe, is seeking an ambitious and diligent IT Support Analyst to join their team. As the first point of contact you will gather details around any internal IT issues, resolve or escalate where necessary enabling staff to keep working without exception.
The Technical Support Analyst will provide a proactive and accountable ethos, with the ability to build strong relationships across the organisation. In addition, responsibilities will include efficient support through 3rd parties for business intelligence systems, websites, network and servers, the finance system, the phone system and other 3rd party tools; ultimately ensuring maximum up time for all critical applications, systems and servers. They will assist in the rollout of in essential maintenance and the setup and delivery of new starter laptops and hardware.
The successful candidate will need at least 2-3 years' IT Support experience for an enterprise environment where they have provided internal or on-site IT support. They will be an excellent verbal and written communicator with good interpersonal skills and hungry to progress their career to include 1st and 2nd line support in an enterprise environment. The following skills and commercial experience is essential:
- CompTIA A+ certification or equivalent
- Good knowledge of the Microsoft desktop, Windows and Server operating systems
- Hardware - ability to open a computer and confidently identify components
- Active Directory and Group Policy Experience is administering Azure AD
- Hyper-V server infrastructure knowledge
- Supporting firewall and VPN solutions
- MS Office Applications, MS Exchange 365, MS Teams & SharePoint
- Remote control applications such as Team Viewer and RDP
- Experience of supporting printers and printing solutions
- Image deployment - using Paragon or equivalent image software
- Wi-Fi and Networking solutions, VOIP and IVR telephony
- Datto backup, Sophos or other cloud-based antivirus solutions
This will be a hybrid role, with 4 days per week in the office and occasional visits to suppliers and data centre, so access to a car and valid UK driving license is essential. In return, our client offers a competitive salary based upon experience along with excellent benefits and a very realistic opportunity to develop your career in a fun and friendly environment.