Job Title: Administrator
Contract: Full Time & Permanent
Location: Northwich
Salary: £23,480
One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced Administrator, based in our Solicitors Enquiries Department (SED), handling a variety of legal pre / post-sale queries.
What are some of your responsibilities in the role of Administrator?
Assisting customers and solicitors, reviewing and responding to consent requests and related documents. This role requires working accurately and within Service Level Agreements.
- Resolve incoming queries via various communication methods (including e-mail, webchat and telephone) in relation to property sales and/or transfers.
- Produce and provide pre-sale and post-sale documentation in line with lease and service requirements.
- Provide documents from other areas of the business and leases from land registry upon request.
- Review consent requests and related documents in line with lease and service requirements
- Review and ensure all documents received are in line with the lease and RMG's requirements.
- Liaise with other areas of the business to be the single point of contact and enable a smooth transaction whilst assisting with a sale/purchase.
What knowledge, skills and experience will you have?
Essential:
- Previous administration support experience and excellent organisational skills, with the ability to prioritise your own workload.
- Excellent communication skills, with the ability to provide a consistent high level of customer service, to both internal and external customers.
- Ability to confidently use Microsoft Word and Outlook; and Excel to basic level.
- Ability to make decisions, both independently and collaboratively.
- GSCE Maths & English (or equivalent)
Preferred:
- Relevant commercial, property sales and leasehold understanding.
- Previous experience within an administrative role within the property industry
What are some of the benefits RMG has to offer?
- A 37.5 hour working week with a Real Living Wage salary of circa £23,480
- 25 days holiday plus all Bank Holidays plus never work your Birthday
- Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases, free or discounted gym memberships and take advantage of many exclusive offers!