IT Support Analyst - Leeds - Progress to 3rd line level
IT Support Analyst / Senior IT Support Engineer with 2nd line IT support experience, in Office 365, AzureAD, Desktop support, and Virtualisation such as Vmware, Cloud or Citrix is required by a leading law firm based in Leeds. You will work with the latest Microsoft Cloud technology from an IT infrastructure perspective and my client has a clear career path to this role moving to a 3rd line IT infrastructure support role, so they want somebody keen to progress.
Experience required:
- Excellent 2nd line IT support experience in Windows 10 and MS Office 365, Azure AD etc
- Some basic 3rd line support experience in Windows Server at an admin level
- Networking experience - patching, knowledge of DNS/DHCP, WAN, etc
- Some experience with VMware Horizon View or other VDI technologies such as Cloud, Hyper-V or Citrix
- Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs
Duties in the role include:
- Providing 2nd line & some 3rd line support to the 600+ user base via the Service Desk. Managing the life cycle of support requests through to resolution.
- Build and manage IT including Laptops, iPhones and Desktops.
- Participate in IT projects as required, with exposure to some 3rd-line support work.
- Process all IT-related aspects of Personnel Change including new starters.
- Maintain the IT asset register & IT Knowledge Base.
- Deal with 3rd party suppliers when appropriate.
My client is looking to pay a starting salary of between £32,000 - £38,000 + benefits including private healthcare. Also, there is a training plan to move to a fully-fledged 3rd line role and progress in the IT
Click 'apply' now, or send your CV to faye.landells @ circlerecruitment . com
Also, feel free to add me on LinkedIn
Keywords: IT Support Engineer - VMware - Leeds
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