Agriculture Claims Handler
Full time / Permanent
Monday-Friday 35 hours p/w (hybrid working)
Negotiable salary DOE
Do you have experience dealing with agriculture claims?
We are currently looking to expand our agriculture division due to growth within the business.
You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle agriculture claims, as licensed, in compliance with prevailing client requirements and service standards.
Agriculture Claims Handler Responsibilities:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA's and KPI's
- To be accountable for both pre and post visit duties
- To be accountable for the satisfactory resolution of any issues
- The proper escalation of claims or issues either outside license or as required by company procedures
- To provide day to day support for our agriculture field adjusters, ensuring that all KPIs are met and client compliance is adhered to at all times
- To investigate and settle the theft of agricultural vehicles
- Maintain an excellent degree of knowledge of agriculture related claims principles and practices
- To fully, accurately and properly utilise and complete IT claims management systems
- To build sustainable relationships with our Customers
Agriculture Claims Handler Benefits:
- Enhanced contributory pension
- Free parking
- 32 days holiday
- Hybrid working
- Performance related bonus
- Flexible benefits
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
Please click APPLY if you are interested, we will be in touch immediately!