Kitchen Door Workshop is recruiting for an additional Customer Service Account Manager to join our friendly team in Uckfield to help us with our continued growth. The Customer Service Account Manager role would particularly suit someone with a competitive nature who is customer focussed, and tenacious, looking to make their mark in sales.
A proactive approach to work and being a team player is more important to us than prior experience.
Who we are:
Kitchen Door Workshop is a well-established company helping people to replace their kitchen door for over 29 years. We are an employee-owned company whose staff share in our success. We have a positive and friendly culture where all our team are encouraged to achieve their full potential, not only through a programme of continuous development, but also by being given the opportunity to volunteer for local community projects.
We are located in Uckfield, which benefits from good public transport links both by rail and bus, and is within easy commuting distance of Brighton, East Grinstead, Tunbridge Wells and Haywards Heath. We are just a short walk from Uckfield town centre. There's ample free, on-site parking and free electric car charging facilities for all staff.
This is an office-based role - our friendly office is open plan, bright and fully air conditioned.
The Customer Service Account Manager Role:
The role of the Customer Service Account Manager is to provide a high level of customer service to all our online customers whilst working towards monthly sales targets. Don't worry leads will be allocated to you from email and phone enquiries, so there is no cold calling!
You'll be managing your portfolio of customers throughout the buying cycle, from their initial enquiry, to sending out samples, creating quotes, helping them place orders, and confirming that their order has been successfully delivered.
The Customer Service Account Manager tasks will include:
- Assisting with customer enquiries
- Matching our products to the customers' requirements
- Making the buying process easier for customers by giving clear information and friendly support
- Converting enquiries into sales
- Creating quotes
- Managing multiple inboxes
- Dealing with aftersales support
- Answering the phone
- Updating the CRM system
You will also be expected to liaise with manufacturers, suppliers and couriers, to make sure the customer gets the right product on time, every time.
The Customer Service Account Manager Candidate:
The role would suit someone who enjoys assisting customers and is upbeat, you'll be good at keeping calm under pressure, and an expert at thinking on your feet to solve problems.
We're after someone who's naturally motivated and ready to take initiative, with a passion for reaching and exceeding targets.
We're a close-knit team so being a team player is an essential part of the role.
The ideal Customer Service Account Manager Candidate:
- Competitive spirit
- Confident on the phone
- Customer Service experience
- Strong attention to detail
- Experience at writing customer service emails
- A good problem solver
- Ability to prioritise workload
- Proactive - able to react to a fast-changing environment, whilst maintaining professional relationships with customers and colleagues.
- Able to work quickly and accurately under pressure
- A team player
- A keen eye for detail - to spot any potential mistakes before 'made to measure' orders are sent to the factory.
Desirable experience, but not essential:
- CRM experience
- Inbox management experience
- Understanding of sales
Benefits:
- A competitive salary of £32,000- £34,000 with performance related increases.
- 25 days paid holiday plus Bank Holidays, ie 33 days in total.
- A private health scheme with Vitality Insurance including a range of health benefits.
- A non-contributory cash plan to help with day-to-day medical costs under Simply Health.
- We also run a scheme to allow up to five additional paid days off per year for volunteering in the community.
- Free Electric Car charging facility for all staff
- Ongoing product and vocational training will be provided and tailored to your individual requirements.
Working hours are 40 hours per week, Monday to Friday. Some flexibility may be required.
If you are passionate about delivering exceptional customer experiences and want to be part of a dedicated team at Kitchen Door Workshop, we invite you to apply today!