Receptionist/Administrator
Northampton
37.5 hours per week, Monday to Friday, 9:00 AM - 5:00 PM
£24,000 - £29,000 DOE
We are seeking a dedicated and efficient Receptionist/Administrator to join our client's team. The successful candidate will be the first point of contact for all incoming calls and emails and will manage a variety of administrative tasks.
You will be based in a dedicated reception area, working independently to ensure smooth communication and administrative operations.
Duties
- Handle up to 40-50 calls per day from various customers, including domestic and business customers
- Monitor a busy email inbox and respond or forward emails as necessary.
- Oversee various client portals to track and manage client interactions and information.
- Raise jobs from all incoming information streams onto the job management system
- Ensure all relevant information is captured and inputted accurately into the job management system
- Meeting and greeting customers
- Taking detailed messages where applicable and putting calls through to the appropriate department
The Candidate
- Experience in a receptionist or administrative role, particularly with handling telephone calls and administrative tasks, is highly desirable.
- Strong IT skills, with the ability to quickly learn and navigate job management systems and client portals.
- Exceptional attention to detail to ensure all information is accurately recorded and managed.
- Excellent communication skills, both written and verbal, with a professional and friendly telephone manner.
- Ability to work independently in a fast-paced environment, managing multiple tasks and priorities effectively.