Do you have a passion for customer service?
Want to work for one of the top employers in the Ripon area?
Look no further...
Role: Customer Service Consultant
Location: Ripon
Job Type: Full Time
Salary: £23,000 Per Annum
Hours: 36 hours/week (Mon-Sat, flexible office hours)
We are seeking a Customer Service Consultant to join our client based at a Ripon site. This role is ideal for someone who is passionate about delivering exceptional customer service and enjoys engaging in meaningful conversations.
Day to Day of the role:
- Serve as the first point of contact for customers, providing exceptional service and a straightforward experience.
- Proactively engage with customers to understand their needs and discuss the range of products and services on offer.
- Educate customers on products and services across various channels, ensuring they have all the information they need.
- Maintain accurate and up-to-date customer records.
- Offer support to vulnerable customers, ensuring they receive the assistance they need.
Required Skills & Qualifications:
- A passion for delivering exceptional customer service.
- Enjoyment in engaging with customers and building relationships.
- Excellent communication skills and the ability to work well within a team.
- Adaptability and openness to a variety of tasks.
- Commitment to maintaining high service standards.
Benefits:
- An on-target bonus of 8%, around £1,790 annually.
- 25 days of annual leave plus bank holidays, with the potential to increase with service.
- A holiday trading scheme and generous pension contributions.
- Access to wellbeing apps and employee discounts.
- Opportunities for charity involvement with two paid volunteering days each year.
This is an excellent opportunity to work within a friendly and busy team for a great company, so don't hesitate in applying.