Operations Facilitator - Estate Services
Salary - £20.59 per hour PAYE // £26.96 per hour Ltd Umbrella
Location - N1 (Hybrid)
Full time Temp role
The successful candidate will be instrumental in supporting the Estate Services teams, managing caretaking, Grounds Maintenance, Refuse and Recycling services, repairs, and Health and Safety requirements on our estates.
Day to Day of the role:
- Provide administrative and support services to the Estate Services teams.
- Create and manage spreadsheets and databases, analyse data, and provide written reports on findings.
- Manage the communal key service, including programming of fobs and maintaining accurate records.
- Assist in the creation of team rotas and working arrangements for weekend working.
- Process and monitor invoices and deputise for the Service Delivery Manager as needed.
- Manage operational systems for incoming mail, complaints, and enquiries concerning service delivery.
- Liaise with Estate Services staff, including caretakers, to respond to estate management queries.
- Handle telephone calls, deal with enquiries, and take messages.
- Work collaboratively with other departments and outside agencies.
- Provide photocopying, filing, and other administrative services as required.
- Undertake projects and additional duties as required by the Team Manager.
Required Skills & Qualifications:
- Experience in providing administrative and operational support within a service delivery context.
- Proficiency in creating and managing spreadsheets, databases, and reporting.
- Excellent organisational skills and the ability to manage multiple tasks simultaneously.
- Strong communication skills and the ability to work collaboratively with a diverse range of stakeholders.
- Commitment to high-quality service provision and the council's values of public service, quality, equality, and empowerment.
- Knowledge of Health and Safety policies and procedures.
- Familiarity with GDPR and other relevant legislation.