- Annual Salary: £25,000 - £27,000
- Location: Chessington/Tolworth
- Job Type: Full-time, Hybrid (2-3 days in office)
- Immediate start - Temporary 6-12 months
We are seeking a Customer Offer Executive to join our team. This role involves investigating and resolving customer-related issues, being the first point of escalation for sales channels, and conducting monthly reviews of scheme compliance. The ideal candidate will have advanced Excel skills and a strong numerical aptitude.
Day-to-day of the role:
- Investigate and resolve all customer-related issues highlighted by the Sales & Customer Services teams.
- Act as the first point of escalation for all agreed sales channels for scheme-related additions and removals, evaluating requests and seeking approval from the Pricing Manager where appropriate.
- Conduct monthly reviews of scheme compliance, providing notification of poor compliance/invalid members and potential removals to the Pricing Manager.
- Agree on monthly customer target groups and collaborate with the relevant Account Managers to gain insight into performance indicators, supporting where applicable to improve.
- Measure, monitor, and report on customer/member compliance, acting on poor performance and working closely with Sales and Business Mentors to make recommendations for change based on these insights.
Required Skills & Qualifications:
- Advanced Excel skills.
- Strong numerical aptitude and analytical skills.
- Ability to investigate and resolve issues efficiently.
- Excellent communication and interpersonal skills.
- Proactive in reviewing and improving compliance processes.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary.
- Onsite parking available.
- Hybrid working model with flexibility (2 days remote working after initial 4 weeks of training).
- Standard working hours, 9-5 Monday to Friday.
To apply for the Customer Offer Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.