Parts and Service Co-ordinator
My client is a family-owned business specialising in providing customer support within the vehicles industry. They are currently seeking a Parts and Service Co-ordinator to join their team based in Hillsborough.
This is a Full-Time, permanent position.
Working Hours: 9.30am-5pm
With a salary of £27,000 - £30,000 per annum.
Job Purpose:
You will be responsible for planning all parts and field service activities to a high level of customer service, ensuring all engineering resource is fully utilised. As well as completion of all processes to enable accurate and timely billing of work.
Essential Criteria:
- Relevant parts experience within motor factors or commercial vehicle industry
- Excellent communication and telephone skills, with the ability to communicate with stakeholders at all levels.
- Ability to manage and prioritise a busy workload with high attention to detail and good organisational skills.
- Ability to work on your own initiative as well as part of a team.
Main Duties and Responsibilities:
- Identifying parts, preparing quotes and orders in line with customer enquiries and agreed internal parts processes
- Managing engineers' parts requests and updating all relevant internal systems
- Managing enquiries in line with internal and external customer Service-Level Agreements
- Building and enhancing relationships with both internal and external customers
- Support the Service Controller in daily planning activities ensuring a smooth an efficient flow of parts to engineers
- Managing and processing purchase orders
- Usage of Company CRM system and customer portal systems
- Monitor and control service, resolving client technical/administrative queries and escalating/delegating where required
- Carry out invoicing and job costing tasks
- Ensuring paperwork is sent to customers and records are kept up to date
- Review and investigate customer queries and escalate where required
- Observe & demonstrate behaviour in line with the core values of the company
- Assisting with the processing of warranty claims in a timely manner
- Provide support to parts sales during busy periods and absence
- Up to date and clear administration
- To assist with maintaining WIP at a manageable level
- To assist with processing of service jobs & invoices
- Effective time management and allocation of resources
- Support the Service Controller to plan Field Service Engineers (including 3rd party Engineers) effectively and efficiently
- Management of customer enquiries
- Monitoring engineers' documentation
- Ensure best practices are used when distributing Field Service Engineer's jobs
- To maintain and develop current processes and procedures in the upkeep of the internal documentation
- Actively support the Service Controller and play a part in the planning and coordinating of all service work that is due to be carried out
- Undertake any other duties as required