To provide high quality receptionist and administrative support for the general running of the London office's reception. The role involves working independently, with other members of the reception team and collaboratively with other services teams to ensure high quality service delivery.
The primary responsibilities of this role are;
- Provide VIP customer service to both external and internal clients.
- Greeting and welcoming clients, showing them to meeting rooms and offering beverages.
- Answering and forwarding all incoming telephone calls to the switchboard.
- Informing building reception of any visitors by using the online visitors booking system and making sure on a daily basis that all information is correct.
- Managing an electronic calendar for the usage of all conference rooms.
- Maintain and prepare meeting rooms, liaising with IT, Facilities and Catering departments to ensure all other relevant equipment/lunches are set up before the commencement of each meeting.
- Liase with internal catering team to organise catering for the conference rooms.
- Ordering ad hoc catering for meetings with external vendors and delivering all food to the conference rooms.
- Advising the Facilities Team of any internal maintenance problems.
- Liaising with internal travel companies for any last minute flight/ hotel bookings.
- Liaising with Catering, IT and Facilities departments, to ensure a seamless running of events.