My client is a thriving National IFA who is seeking a dynamic and experienced Training and Competence Manager, to lead the development and performance management of our Financial Advisers. The successful candidate will ensure the team delivers exceptional service to clients while adhering to regulatory standards and maintaining professional competencies in line with the Training and Competence programme and TCF strategy.
Purpose of the Role:
- Coach, train, and develop Financial Advisers to ensure high-quality client service and compliance with all regulatory requirements.
- Ensure all Advisers possess the requisite knowledge, skills, and expertise to perform their roles effectively.
Key Responsibilities:
- Manage and oversee the training and development of a team of IFAs.
- Facilitate induction training for new IFAs and conduct role-play assessments.
- Supervise IFAs' performance, providing guidance from initial non-competence to competence.
- Perform training needs analysis and identify skills or knowledge gaps.
- Address areas of underperformance, report findings, and recommend corrective actions.
- Develop and implement targeted development plans.
- Observe and assess IFAs' advisory skills to ensure ongoing competency and identify further training needs.
- Review client files pre-sale and post-sale, instruct remedial actions, and pinpoint development opportunities.
- Collect and analyse management information to assess IFAs' performance against key performance indicators (KPIs).
- Conduct one-on-one development meetings with IFAs.
- Offer compliance advice and support to help IFAs maintain up-to-date knowledge of regulatory requirements.
Qualifications and Skills Required:
- Proven experience in training and performance management within the financial services sector.
- Ideally an ex Advisor but not essential.
- Strong understanding of regulatory standards and a track record of maintaining compliance.
- Excellent coaching and leadership skills.
- Ability to identify training needs and develop effective solutions.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
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