Our Client is an International Freight Forwarding company providing logistical needs from clients for sea, road and air freight. Due to increased global growth, they are looking to add a Road Freight Planning Clerk their team in Essex.
T he role of Road Freight Planning Clerk encompasses:
- Working within the CEN export planning department for Italy, Austria, and Switzerland.
- Organizing full load, part load, and groupage transport.
- Finding optimal solutions for cargo combinations, utilizing our client's fleet and the one-way market.
- Operating within our client's pricing framework, using tariffs when needed and providing customers with SPOT quotes upon request.
- Negotiating haulage prices on the market (via TIMO and other methods), securing the most cost-effective equipment solutions for our client.
- Ensuring timely loading and delivery of customer shipments.
- Providing a high level of service for all shipments handled.
- Addressing operational issues outside standard hours (0900-1700), requiring flexibility in the planning role.
- Informing CSU or customers directly about any changes or delays to shipments.
- Creating load orders for hauliers.
- Providing instructions regarding T1 creation.
- Handling other operational administrative tasks (e.g., requesting and sending CMRs to customers or checking shipment statuses).
Requirements for the role ofRoad Freight Planning Clerk**:**
- Good general knowledge of the road freight industry
- Good geographical knowledge of the UK
- Efficiency and attention to detail
- Administrative abilities (Outlook, Word, Excel)
- Financial awareness (revenue, cost, and profit/loss management)
- Excellent communication skills (colleagues, customers, and hauliers)
We're keen to speak to people with at least one year's experience in a similar role, who have the right skill, with a high level of attention to detail.
The successful Road Freight Customer Service Agent will be offered a salary up to £24,000 in line with skills and experience, plus benefits package.
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