Red Snapper Recruitment are recruiting on behalf of our housing client based in Camden for a Housing Services Manager.
The purpose of the role is to lead the delivery of the Social Housing service to ensure the provision of a quality, effective housing management service to social housing customers within a specified geographical area.
This is a full time, temporary role, and offers a pay rate of £26.68 p/h.
Main duties and responsibilities
- Lead, motivate and engage with the Social Housing Team, to ensure the delivery of a high-quality service, developing and implementing operational objectives to support the strategic objectives of the Social Housing Business.
- Manage the performance of the Social Housing Team, using mentoring and performance coaching techniques.
- Manage a mobile team of Housing officers, role modelling agile/flexible working to deliver a highly proactive service to customers.
- Monitor, review and report progress to the Head of Housing, Regional Director and other governance bodies, on the performance and cost effectiveness of the service, analysing relevant data to identify performance against targets and key performance indicators, escalating findings and recommendations and ensuring appropriate actions are implemented to address under performance.
- Contribute to the development and review of relevant budgets, ensuring income and expenditure is robustly managed in line with Group financial controls.
- Work with customers to minimise and resolve issues and complaints, liaising with Regional Colleagues and the Customer Complaints Team to resolve escalated complaints as required.
- Devise, implement and review effective internal business processes to support the delivery of the Social Housing service ensuring adherence to statutory and regulatory policies and frameworks, including safeguarding, safety first and equality and diversity.
- Manage internal and external stakeholders effectively.
Person Specification
- Proven track record of managing a high-quality customer service function, preferably in the housing sector.
- Experience of successfully leading, managing and motivating teams, including managing team performance.
- Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Up to date knowledge of legislation, regulations and standards relating to Social Housing, Non-Social Housing and Care and Support.
- Effective stakeholder management, both internally and external to the organisation.
- Results driven with strong analytical skills and experience of providing meaningful management information.
Role is subject to DBS check at relevant level.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer.