We are currently recruiting on behalf of our key client based in Wakefield who are looking for a temporary QA/Complaints Administrator (this role will go permanent to the right candidate) - immediate start
Hours of work: Monday to Friday 9.00 a.m. - 5.00 p.m. (office based)
This position is ideal for someone who is self-motivated, enthusiastic, and possesses a strong background in administration and customer care.
Day-to-day of the role:
As well as providing full administrative support and providing excellent customer service:-
- Coordinate and manage the client feedback and/or complaints process to achieve timely and satisfactory resolution.
- Report regularly on the status of any complaints to the management team.
- Investigate complaints to identify and solve problems, providing excellent customer care.
- Contribute to the continuous improvement and development of quality management tools, processes, and our bespoke IT platform.
- Assist with the induction process for new employees relating to QA procedures.
- Work to strict deadlines, under pressure with minimal supervision.
Required Skills & Qualifications:
- Proven track record of strong administration, organisational, and time management skills.
- Previous customer care experience
- Experience in customer complaints processes
- Excellent communication skills.
- Proficiency in word processing and IT skills, including knowledge of a range of software packages.
- Attention to detail.
- Flexibility and adaptability to juggle a range of complex administration tasks.
- Enthusiastic and self-motivated.
- Immediately available
Benefits:
- Competitive salary - plus Reed benefits
- Opportunity to work in a dynamic and supportive environment.
- Professional growth and development opportunities.