Trainee Customer Success Consultant
Location: St Albans (Hybrid - 3 days office, 2 days remote)
Up to £27,000 basic salary
This is a rare opportunity to join the Customer Success Management (CSM) team in the software technology sector. The role is with a growing software company that serves diverse sectors. They are looking for a Junior Customer Success Consultant to join their dynamic team. The role includes 1:1 mentoring from an experienced CSM and offers a clear and defined career path, with the possibility of becoming a CSM within 12 months. After that, there will be opportunities to progress into senior customer success management or customer-facing Account Management roles.
What is Required to be a Trainee Customer Success Consultant
- You will be a graduate with 1-2 years of professional office experience. You will be able to use the full M/S Office Suite and be used to using Outlook, Teams on a daily basis.
- You will be organised with a detail-oriented and analytical mindset.
- You will have a people-centric and customer service-oriented approach with excellent communication skills.
In return you will receive:
- Basic salary of upto £27,000 Basic Salary. It is expected that this will accelerate with promotions to high £30Ks within two years.
- Bi-annual and monthly company events
- 25 days holiday plus bank holidays
- Opportunities for career progression after demonstrating proficiency in the role, you'll have the opportunity to manage your own client portfolio.
Responsibilities of a Trainee Customer Success Consultant:
- Supporting Customer Success Consultants in managing client relationships
- Assist onboarding new customers and ensuring their successful adoption of the software
- Communicating effectively with clients and internal teams to resolve issues and enhance customer satisfaction
- Contributing to the development of customer success strategies and best practices
To Apply
To apply, please submit your CV to
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