Join us in our mission to decarbonise transportation. We're seeking a talented Technical Service Manager to oversee technical services, ensuring high customer satisfaction and strong relationships with our service providers and customers. This role involves managing a team of mobile service technicians and developing service strategies to enhance the maintenance and service of our new-to-market products, which encompass mechanical, electrical, and digital technology.
Our Benefits
- Excellent benefits include; higher than average holiday entitlement, Share Options and superb culture.
Key Responsibilities
- Hire and manage a team of mobile/field engineers to meet customer demands and SLAs.
- Provide expert technical support and troubleshooting assistance.
- Oversee installation, maintenance, and repair services.
- Develop and implement aftermarket service strategies with the Head of Fleet Operations.
- Identify and lead service improvement initiatives.
- Monitor and analyse service performance metrics.
- Oversee inventory management of spare parts and service tools.
- Prepare regular reports on service activities and team performance.
- Support and audit service providers on the field as needed.
Qualifications & Experience
- Experience leading and mentoring a team of engineers/technicians.
- Qualification in Engineering, Technical Management, or related field.
- Proven experience of hands-on product maintenance.
- Understanding of system-level engineering and the interaction between digital, electrical, and mechanical systems.
- Ability to troubleshoot electrical systems.
- Proactive and able to meet SLA timelines.
Join our innovative green tech company and help us drive the future of clean technology!