Trade Counter Specialist/Assistant manager
Martock, Somerset, TA12 6EX
About Us
Our client is a Builders Merchant and DIY store and has been trading since 1852. In addition to their Building and DIY materials, they also have a wide range of gardening, decorating, home ware, pet, automotive and clothing products.
The branch is well-established and busy, with a friendly team who work hard to offer a great service and excellent product knowledge.
The Job
As a Trade Counter Specialist/Assistant manager you'll lead and drive the performance of the branch. You'll oversee the operations of the site, grow sales and margin and continuously develop a high performing team. You will build customer relationships in person and on the phone. You will balance people, operational, administration and sales responsibilities on a daily basis. However, for those up for the challenge, the role is an exciting and rewarding opportunity!
This is a relationship-focused role, both with suppliers and customers. You will be required to use these relationships to help serve the needs of customers whilst working closely with our suppliers to ensure the right product at the right time is stocked for the customer.
Job Requirements
- Engage with customers and suppliers - in person, phone call and emails
- Networking with suppliers, ordering stock and keeping records of stock
- Tight stock control, booking in goods and replenishing stock
- Helping colleagues with knowledge and expertise
- Pricing for quotations to trade and retail customers
- Maintaining margins
- Proficient computer skills with EPOS and Microsoft Office (training provided)
- Giving advice to customers about products
- Using databases to check prices and technical details of products
- Arranging goods and displays in the best way to attract customers
- Handling and measuring out materials
- Loading, unloading and lifting heavy materials
- Dealing with credit or debit cards and account payments
- Keeping up to date with what materials are available and in demand
- Making up customer orders and arranging and possibly making deliveries
What we are looking for
Experience of Building supplies
Experience of successfully leading, managing and coaching a team
A curious and proactive approach to sales
An understanding of branch operations
The ability to build strong relationships, internally and externally
Excellent time management skills
A genuine enthusiasm for customer service and team engagement
What we offer
- Competitive salary
- Company pension
- Generous employee discount
- Fulfilling and enjoyable working environment
- Sick Pay
- Cycle to work scheme