Your new company
An opportunity to work for a growing, global organisation that offers a range of services to businesses and individuals across the UK.
Your new role
My client is seeking a highly motivated and experienced Service desk / Contact support professional to join their team in Watford. The successful candidate will be responsible for providing efficient and effective support to internal and external customers.
- Providing first-line support to customers via email- Troubleshooting and resolving technical issues and escalating more complex issues to the relevant teams.
- Ensuring that all incidents are logged and managed in accordance with agreed Service Level Agreements (SLAs).
- Managing and monitoring customer support requests and ensuring that they are resolved within agreed timescales.
- Maintaining accurate and up-to-date records of customer interactions and support incidents.
- Contributing to the development of support processes and procedures to improve service quality and customer satisfaction.
- Providing regular reports on service desk performance and customer satisfaction levels.
What you'll need to succeed
- Proven experience in a service desk or contact support role.
- Excellent communication skills and the ability to build strong relationships with customers.
- Strong troubleshooting and problem-solving skills.
- Understanding of processes and procedures.
- Knowledge of Microsoft Office and Windows operating systems.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
What you'll get in return
Company Pension
Yearly December bonus
Quarterly social outings
Roll over of holiday
20 - 25 days holiday
Supportive & consistent performance reviews
Career progression opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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