Call Centre Advisor
£25,000 - £30,000 + Training + Company Benefits + Mon-Fri
Burton on Trent
Are you a Call Centre Advisor or similar a background in customer service, looking to join a company that offers significant opportunities for growth into wider business in a Monday to Friday role?
They offer an exciting opportunity to work with a leading technology solutions provider that specializes in delivering tailored services to enhance business efficiency and drive growth. With a team of experienced professionals, they provide a wide range of services, including software development, IT consultancy, and digital transformation, all designed to meet the unique needs of each client. Their customer-centric approach ensures exceptional support and strong relationships, while their commitment to innovation keeps businesses ahead of the curve.
In this role, you will be responsible for handling inbound and outbound customer calls, providing exceptional service, resolving queries, and ensuring customer satisfaction. You'll work closely with your team to address customer concerns promptly and effectively. Additionally, you will assist in maintaining accurate records of interactions and contribute to continuous improvement initiatives within the contact centre.
This position is ideal for a Call Handler or similar professional seeking a hands-on role within a growing company that offers full training, career progression, and a comprehensive benefits package.
THE ROLE:
- Handle inbound and outbound customer calls, delivering exceptional service and support
- Collaborate with your team to resolve customer queries promptly
- Maintain accurate records of customer interactions and contribute to process improvements
- Monday to Friday - Flexible hours
THE PERSON:
- Call Centre Advisor or similar
- Strong communication and problem-solving skills.
- Commutable to Burton on Trent
Reference:BBBH16176
Key Words: Contact Centre, Call Handler, Customer Service, Nottingham, Birmingham, Burton on Trent
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.