Desktop Support Engineer - London Hybrid role - £36.5K
Key Responsibilities:
- 2nd line Desktop and remote support (global office personnel 5000+).
- VIP user support to senior management 500+.
- Assisting IT team members with difficultt/reoccurring issues.
- Liaising with and delegating tasks to relevant teams for escalation.
- Supporting Desktop Team Lead & escalating support issues to IT Support Manager where necessary.
- Mobile device support (Apple/Android).
- Active Directory Users and Computer administration.
- Windows 10/11 support.
- MAC OS X support.
- Participate in ad-hoc support requests, Desk moves, Desk side support.
- Supporting the business core hours 7am to 7pm rota basis (Mon-Fri) + out of hours where necessary.
Skills required
- Strong interpersonal skills.
- Strong prioritisation skills & ability to follow process.
- Ability to work pro-actively & under pressure.
- A good understanding of mobile devices, such as Apple smartphones and tablets.
- Strong background in Microsoft Office.
- Strong background in Windows.
- Familiarity and comfort in using web conferencing & collaboration tools & apps - Teams, Skype for Business, Zoom, Whatsapp, etc.
Knowledge & Experience
- IT industry experience.
- Microsoft Windows 10+.
- Windows Server 2008+.
- Active Directory / Micrososft Azure AD.
- Microsoft Exchange.
- Microsoft Office 365.
- Mimecast.
- Skype for Business.
- SCCM.
- Sophos Central.
- Citrix / Citrix DirectorITIL Best Practice.
- Remote Support Tools.
- Incident, Problem and Change Management.
- Knowledge of administrative and clerical procedures.
Compliance and Regulatory Responsibilities
- Compliant with FCA requirements at all times.
- Obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering, etc.
- Maintain accurate records and deal with correspondence appropriately.
Personal Qualifications
- Relevant professional IT qualifications.
- ITIL Foundation V4.
Desktop Support Engineer - London Hybrid role - £36.5K