Customer Care Co-ordinator
Cleckheaton, West Yorkshire
The Company
We are Jones Homes Ltd, one of the nation's leading independent home builders. Part of the successful, family-run Emerson Group, we have been creating beautiful new homes in exceptional residential locations since 1959.
Currently, we are building more than 500 homes a year in the UK and offer an impressive portfolio of apartments, mews and townhouses, as well as spacious semi-detached and detached homes.
We have built an enviable reputation for delivering outstanding services and have an HBF five-star rating for our customer service. We've also received a number of prestigious accolades over the years for the properties we build, the design and landscaping of our developments and our talented team.
We are currently looking for a Customer Care Co-ordinator to join our team on a full-time, permanent basis, working 37.5 hours per week.
The Benefits
- Salary of up to £27,000 per annum
- Company pension
- Sick pay
This is a brilliant opportunity for a highly organised and motivated individual to join our renowned organisation.
Joining a company that invests in its people and encourages growth, you'll discover a supportive work environment where your contributions are valued, as well as opportunities to expand your skills and build a rewarding career.
So, if you're ready to make a real impact and deliver exceptional customer service, we want to hear from you!
The Role
As a Customer Care Co-ordinator, you will deliver excellent service to homeowners throughout the house buying process.
Based in our Yorkshire regional office, you will handle customer enquiries and manage the defect process for regional developments, ensuring communication between customers, site teams and contractors is seamless.
You will manage customer expectations, log enquiries and co-ordinate repairs through in-house technicians or subcontractors.
Additionally, you will:
- Log and file customer enquiries and defects using the COINS system
- Maintain defect lists
- Carry out customer journey calls
- Process invoices
- Order PPE to support the construction teams
About You
To be considered as a Customer Care Co-ordinator, you will need:
- Experience with Microsoft Office
- Good organisational skills
- The ability to work well individually or as part of a team
Other organisations may call this role Customer Service Assistant, Customer Service Executive, Snagging Co-ordinator, Customer Service Co-ordinator, Customer Service Representative, Customer Service Rep, Customer Care Assistant, or Customer Service Administrator.
Webrecruit and Jones Homes Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're ready to take on a new and exciting role as a Customer Care Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.