Adaptations Coordinator
Starting 2nd September ongoing temp role
Hybrid working and 1 day in the office BH12 location
37 hours per week, Monday to Friday
Job Overview
Co-ordinator Housing Grants Local government
Key Responsibilities
- To have a good working knowledge of relevant systems including MOSAIC, Ferret and Civica Flare to support the Adaptations Officers in the maintenance of these systems
- To be the first point of contact for referrals and to carry out means tests for grant applications to establish the eligibility of applications, including accurately recording sensitive financial information from grant applicants.as well as carrying out necessary checks with Revenue and Benefits and the Land Registry.
- To provide administrative support to Adaptations Officers including the writing of application outcome letters.
Allocation of referrals to Adaptations Officers and arranging feasibility visits with applicants Occupational Therapists and Technical Officers.
To maintain excellent working relationships with staff members across the council, external agencies and organisations, liaising effectively and efficiently to improve service provision to customers.
- To provide support with land charges and the payment of historical charges ensuring prompt solutions working alongside Legal services.
- The management of the team's mailbox to ensure a prompt and efficient customer experience.
- The administration of the DFG web pages and internal information systems,
- Support in the development of the team's customer experience for applicants
- To prepare applicants schedule of works as required
- Overseeing the customer feedback process, maximising take up and reporting on outcomes.
- To ensure cover is always provided for telephone and e-mail enquiries
Specific Qualifications and Experience
- Educated to A Level or equivalent experience
- Previous experience using Microsoft Word, Teams, Excel and Outlook.
- Previous experience of writing and developing written material including web content.