Retail / Hospitality Manager
Our client is a modern and stylish café set in a beautiful rural location and are now looking for a General / Store Manager to drive the business success and upcoming growth period. We are looking for a service-focused and hands-on leader with strong people and operational skills. Coming from a fast-paced hospitality management environment you will have the ability to drive the day-to-day operations of the business whilst motivating an already vibrant team.
The café is a beautiful place to work, surrounded by like-minded staff and customers. We are looking for someone who can remain calm and thrive in a busy environment and direct staff effectively to make sure all our customers are happy and looked after during their time with us.
What's in it for you:
- Competitive salary of up to £30k (DOE)
- Free meals on shifts
- Generous discounts
- Regular discretionary staff incentives
- Staff uniform
- Excellent training and a fun working environment
- 100% of gratuity distributed to the restaurant team (approx £50 per week for GM)
- Free onsite parking
The role:
We are looking for a driven and enthusiastic individual to join our team. You will manage the day-to-day running of the restaurant, including events and private bookings. You will lead the team from the front. You will deliver excellent customer service, perform paperwork duties, including H&S, and help promote the restaurant, retail sales and events to exceed targets. You will create a fun working environment while upholding brand standards. You will be passionate about quality produce.
Responsibilities:
- To meet and exceed performance targets
- Analysing sales figures and forecasting future sales volumes to maximise profits
- Managing stock levels and making key decisions about stock control to remain within the budgets set
- Place orders with relevant suppliers in line with store budget
- Ensuring all reporting duties are completed correctly and in time including cash sheets, payroll, compliance checks & stocktaking
- Manage and ensure all food hygiene and health and safety regulations and company policies are followed
- Making sure all kitchen procedures are adhered to
- Resolving and acting on security and maintenance issues
- Maintaining a high standard of cleanliness throughout; including kitchen, bar, storage and customer areas
- Ensuring standards for quality & customer service are met including dealing with and responding to customer complaints and comments and understanding the complaint procedure
- Cash handling and ensuring banking procedures are followed
- Use EPOS system in line with procedure
- Liaising with Directors and local businesses regarding marketing and business development, to promote the organisation, as well as organise special promotions, displays and events
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Create a fun and professional working environment
- Managing and motivating a team to increase sales and ensure efficiency
- Responsible for recruitment and providing or organising training and development
- Conducting performance reviews
- Ensure HR policies and procedures are implemented and adhered to
- Create and manage staff rotas within the budgets set
- Support the Creative Director to ensure all private events and public events run successfully
Essential Skills and Experience:
- Minimum of 2 years leadership experience from within a service-driven hospitality environment.
- A passion for quality produce
- A passion and energy for people skills and personal development
- Must be very friendly and professional in approach.
If this could be you and you are interested in finding out more please send over your CV as soon as possible....
- Due expected large volume of applicants, unfortunately we will be unable to respond to everyone*