Payroll SME

Payroll SME Hybrid – 2 days a week in the Solihull office Full Time – Permanent
Competitive salary plus benefits

Here at Serco, we are seeking a Payroll SME who will be responsible for several contracts, ensuring all variable input is actioned in a timely manner in the payrolls in accordance with LWI's and checklists. Serco's UK payroll and pensions team is responsible for the accurate and timely payment of all UK based employees. There are approximately 23,000 employees who are paid weekly, fortnightly, four weekly and monthly across several different PAYE registrations. This role has extensive touch points and liaises across a diverse Serco community including Contract managers and employees, Human Resources, Pensions, Internal and External Audit and the business finance team.

As part of this you'll:

• Assist the UK Service Delivery Manager in ensuring all payrolls are processed in accordance with payroll calendars and remain compliant with legislative requirements.
• Accurately and promptly input operational payroll data into Serco payroll systems.
• Administer Local Government Pension Schemes, NHS pensions, and auto-enrollment processes.
• Update pension administration systems (SAP, ResourceLink) to reflect changes in employee information.
• Process monthly payment and contribution schedules.
• Handle monthly refunds and execute HMRC processes using the ResourceLink payroll software.
• Ensure timely recovery and payment of employee overpayments and returned payments.
• Deliver high-quality customer service by interacting with customers, responding to inquiries, and effectively managing complaints.

What you'll need to do the role:

• In depth knowledge of payroll and pensions processes and procedures in a similar sized organisation.
• Good knowledge of Payroll legislation.
• Strong oral and written communication skills.
• Excellent numeracy and literacy skills and proficient with MS Excel and Word.
• Ability to motivate and encourage team members.
• Able to focus on results, work to deadlines and meet performance targets.
• Delivering a customer-focussed service.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact .

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.