CUSTOMER INSIGHT MANAGER (VOC)
UP TO £70,000
LONDON
We're working with leading healthcare insurance company who are looking to build out their CX function with a talent manager. You'll have the chance to with a variety of quantitative and qualitative data and oversee VOC to come up with strategic insights to improve customer experience!
THE ROLE:
The Customer Insight Manager will have the following responsibilities:
- Utilise quantitative and qualitative data, and various other data sources to generate strategic insights
- Managed Voice of the Customer (VOC) program
- Helpe mentor and develop junior members of the team
- Present key insights to senior stakeholders, to enhance customer jounryes, advocacy and loyalty programmes
- Define and measure customer perception across all products and customer journeys
YOUR SKILLS AND EXPERIENCE:
The ideal Customer Insight Manager will have:
- Knowledge of quantitative and qualitative data
- The ability to lead key initiatives focus on customer experience
- A background in customer experience within an agency or brand environment
- Excellent communication skills
- Experience working across VOC trackers
le insights and recommendations, be able to paint a picture for less data literate stakeholders
THE BENEFITS:
- A salary up to £70,000
- Pension
- Hybrid working
Please register your interest by sending your CV to Jack Gould via the apply link on this page.