We have an exciting opportunity available for a Customer Service Coordinator? tojoin our Dublin office**.** You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.
CMA CGM SSL INEUR's door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road, and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.
CMA CGM SSL INEUR is also a European leader in sustainable transport thanks to its fleet of LNG-powered vessels and trucks.
The main purpose of the Customer Service Coordinator role:
As our Customer Service Coordinator you will provide a high standard of customer care to our customers and work closely with the import and export key accounts team and be responsible to manage and monitor daily operations effectively. To provide ongoing support to the customer care team, ensuring that high levels of customer service are delivered at all times. To offer the customers a high level of communication at all times and ensure we are offering them a quality service. Maintain high levels of attention to detail in every aspect of the role. Support the development of the team through the sharing of best practices. To lead and offer suggestions to encourage continuous improvement within the customer care department. Achieve departmental objectives. Assist the team in line with CMA CGM policies and agreed procedures.
Your responsibilities as our Customer Service Coordinator? will include:
- Act as a back-up to the Customer Care manager and provide cover in case of annual and other leave.
- Assist customer care manager with the mid year and annual appraisals for the team and attend the meetings (if required)
- Occassionally there may be a need to work out of regular hours to resolve live issues or ensure one of the team members are available to cover.
- Provide assistance to ensure that there is adequate staff cover for both import and export shipments for Northern Ireland customers when it is a public holiday in ROI but not in NI
- Log non conformance / exception management
- Assist and guide the team with more complicated matters such a lost bill of lading procedures
- Liaise with stakeholders to resolve customer service issues
- Liaise with Head Office / POL's / POD's / Sales regarding customer issues.
- Ensure departmental deadlines are met.
- Assist with problem solving to assist team members when relevant.
- Participate in development of system enhancements / departmental planning.
- Assist with team meetings when needed.
- Identify and attend off site meetings when required with customers / suppliers.
- Query resolution. Be able to deal with customer complaints & disputes professionally with a preferable outcome to both parties. Queries to be monitored and reported on daily basis. Ensure team follow-though and closure.
- Exceptional customer service skills.
- Working closely with both Bookings and Documentation team.
- Lead E-Commerce with customers for both Bookings and Documentation.
- Maintain thorough knowledge of services, as well as legislation and maritime rules & regulations
To succeed in the Customer Service Coordinator? role, you'll need:
- Professional telephone manner
- Ability to remain calm under pressure
- Establish & maintain good relationships with customers and colleagues
- Attention to detail
- Exceptional communication skills
- Flexible to work out-of-hours when necessary/required
- Shipping / Freight Forwarding experience beneficial
- Team Player
In return, we offer:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Generous pension scheme
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Health plan including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Cycle to work scheme/ Season ticket loans
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Customer Service Coordinator? opportunity,please click ‘apply' now! We would love to hear from you!