Service Charge Officer
- Salary: £28,000 - £35,000
- Location: Basingstoke
- Job Type: Fixed Term until October 2024
- Hybrid working (2 days in the office)
- Hours: 08:30 – 17:00 with 1hr lunch break
My client is seeking a Service Charge Officer for a fixed-term opportunity to support the delivery of complete and accurate service charge information to our customers. This role is pivotal in maintaining the financial aspects of communal areas for properties and requires a candidate with excellent problem-solving and analytical skills.
Day to Day of the role:
- Calculate and prepare estimated service charge budgets for properties in your designated area, and issue accurate statements to customers.
- Perform annual reconciliation of service charge accounts against estimates, calculate and apply balancing adjustments accurately, and inform customers.
- Collate and analyse a variety of data, ensuring accuracy and completeness, and investigate any anomalies.
- Provide a customer-focused service, acting as the first point of contact for service charge queries from customers, offering resolutions to complex queries and disputes, either over the phone or in writing.
- Work collaboratively across teams to understand the business and increase your network.
Required Skills & Qualifications:
- Demonstrated analytical skills with strong experience in Excel.
- High attention to detail to ensure data is accurate and reliable, with good numeracy skills.
- Ability to work collaboratively and independently, managing workload effectively under pressure to meet team and individual goals.
- Effective, confident, and solution-focused communication skills.
- Experience in resolving complex queries quickly and clearly.
- Previous experience in a service charge, accountancy role, or within a housing environment (including leasehold and property management) is advantageous.
Benefits:
- £450 flex-pot annually, discounted shopping & cycling scheme.
- 25 Days Holiday + Bank Holidays, with an extra day every year up to 30 days.
- Company pension scheme matched up to 12%, life cover at 4x your salary.
- Flexible working arrangements.
- Private medical insurance, dental insurance & critical illness cover.
- Access to a wide range of training courses to support career development.
To apply for the Service Charge Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.