I am pleased to be working with a prestigious Birchwood-based client, who are one of the UK's fastest-growing Health & Wellbeing companies, who are currently searching for an experienced Clinic Receptionist to join their brand-new Birchwood location! This a full-time, permanent position.
Benefits:
- Salary – £32,000 per annum
- Working Hours – 9am to 5pm, Monday to Friday
- Holidays – 28 days including bank holidays
- Company Pension
- Free Parking
- Brand New, Modern Offices
Role Purpose:
The successful candidate will be responsible for all on-site elements of the patient journey. They will be responsible for managing patient bookings, meeting and greeting patients, and ensuring all of their on-site needs are met. They will be responsible for on-site of checks of each patient area, ensuring stock is ordered and replenished and each room is kept clean and tidy in-between patient visits.
Key Responsibilities:
- Manage all elements of the on-site patient journey
- Meeting and greeting all patients and chaperones when they arrive to site, offering refreshments
- Ensure all patients have accommodation and return travel booked through the PM team, rectifying any issues as and when they arise
- Managing the clinic schedule, maximising efficiency and minimising patient wait times in between procedures
- Call and confirm patients the day before their appointment to confirm attendance
- General maintenance and upkeep of patient areas, ensuring each room is kept clean and tidy in-between patient visits
- Ensure stock levels are maintained for each patient room, ordering new stock as necessary
- Managing incoming post, ensuring post is promptly forwarded on to relevant department
- General ad hoc administrative duties around the clinic when required
Specification:
- A background within a similar Medical/Dental/NHS role is preferred
- A people person: someone who can effectively communicate details of procedures and answer patient questions in a respectful and passionate demeanour
- Previous experience working within a Medical/Dental/NHS front desk role would be beneficial
- Competent computer skills, with a particular focus on MS Office Package including SharePoint
- Confident in using WhatsApp to communicate
- A willingness to learn new skills and processes
- Diary and appointment management experience is essential
If you meet the above specification and feel this is the right role for you, please apply today!