PP Associates are working exclusively with an independent, stable, and well-established business. They are looking for an experienced Customer Service Assistant to join their team where you will enjoy a blend of customer services and sales administration.
Your duties will include:
- Responding to customer queries via phone and email
- Communicating with customers on various platforms
- Assessing returns for resale suitability
- Organising collections and dispatching replacements
- Collaborating with quality assurance on product issues
- Managing stock levels across multiple platforms
- Overseeing sales administration for timely order processing
- Assisting with catalogue and feedback quality
What you need to succeed:
- Previous customer service experience, preferably in e-commerce
- Willingness to work some weekends on a rota basis
- Familiarity with web-based platforms is desirable
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, particularly Excel
What you get in return:
- £20,000 to £24,000
- 20 days holiday + bank holidays (rising 1 day per year up to 25)
- Hybrid working - 3 days in the office, 2 days from home
- Company pension scheme
- Employee discount
- Enhanced maternity and paternity
In addition to the above salary and benefits you will work in a collaborative team, have training on other software used in the role, work with like-minded team members in modern, bright offices with parking. The company is well established, and they boast high levels of staff retention. You will get stability and longevity working for this great business.