Service Manager
This is an exciting opportunity for a Service Manager to join an exciting charity, where you will play a vital role in supporting and empowering vulnerable young people.
Position: Service Manager
Location: Manchester
Contract: 12 months maternity cover
Hours: Full-time, 37.5 per week
Salary: £37,380 per annum + pension and other benefits
Closing Date: Sunday 25th August 2024 - we are doing interviews on a rolling basis, so we encourage you to apply at your earliest convenience.
About the Role
The Service Manager is responsible for ensuring the service delivers excellent and continuously improving project performance in line with the contract for supported accommodation as part of the Manchester Young Futures Pathway. You will deliver the services to achieve a positive impact on outcomes for clients and high levels of partnership and involvement from clients, staff, volunteers and key stakeholders.
You will manage two supported accommodation buildings, one housing 12 young people, and one housing 14 young people, being responsible for the health and safety of the building and all housing management tasks (with support from internal teams and processes).
The service works with young people aged 16-25, who are homeless, at risk of homelessness, have slept rough and have complexities in their needs and risks such as being care leavers, having substance use and mental health and wellbeing issues. You will manage a support team, including senior workers and waking night staff. Support will be provided to all young people across the two services, with some degree of resettlement support also. The aim of the service is to support clients to build their skills, be confident in their journey towards independence and move on to independent living, and:
Key responsibilities include:
- Develop and maintain the skills to live independently
- Manage finances including access to benefits and debt advice
- Access a range of services and community facilities to meet their needs, including health care, treatment, mental health support, advocacy, floating support, befriending and social and leisure activities
- Build on their individual strengths and assets to achieve the outcomes that matter to them in their move to independence and improve health and wellbeing.
About You
You will have experience in managing a service in a support setting with a focus on continuous improvement in working with young people with complex mental health needs.
You will need to have the following skills and experience:
- A commitment to the ethos and values of the organisation including the organisation's policies and procedures
- Able to work on own initiative providing leadership to the team but at same time able to exercise sound judgement in knowing when to consult with line management
- A clear understanding and ability to implement risk management, information sharing and data security arrangements.
- Awareness of and commitment to equal opportunity and diversity practise. Ability to promote and implement diversity practice and policies and treat colleagues and clients fairly and with respect.
- Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out.
- Experience of helping people who have experience or are at risk of homelessness with setting up benefits and maintaining their accommodation
In return for working here, you will receive:
- A comprehensive training package tailored to your needs and role
- Commitment to continued professional development with internal mentoring.
- Flexible working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 26 days annual leave rising to 30 after five years' service.
- Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
- Financial wellbeing offering interest free loans and advances
- Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
- Employee Assistance Programme and access to the app - 24/7 GP appointments, prescription service, health checks and nutrition advice.
- Cycle to Work scheme and interest-free season ticket loans.
- Discount vouchers including gym, retail, food & drink, travel, electricals and more.
- Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
- International Accident Cover - accidental death, permanent disability
- Death in service (4x Base salary)
- Legal Advice line
About the Organisation
The employer delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as such as: Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.