Technical Support Analyst Full time, Permanent, Newark-on-Trent £24,000 - £29,000 per annum
Our global client, based in Newark, Nottinghamshire are seeking a Technical Support Analyst to provide and co-ordinate support for all IT infrastructure and systems within their business throughout Europe.
THE ROLE
The successful Technical Support Analyst will protect, maintain and support development of specified IT systems to contribute to the business needs and support the continual deployment and migration of End User Workstations throughout Europe. Responsibilities include:
- Maintaining Windows Updates and deployment process
- Maintaining Windows 11 support following deployment process
- Rolling out new hardware, installing printers and peripheral devices
- All work to be documented to the current Departmental standards and stored on IMS
- Provide and assist with the provision of a timely fault resolution service for specified IS systems to correct system faults
- Provide second level support for all infrastructure and technical systems including daytime helpdesk support
- Liaise with other ICT colleagues where appropriate for the project within Europe
THE CANDIDATE
The ideal Technical Support Analyst must be prepared to travel within the UK & Europe and will have excellent problem solving skills, customer relations skills as well as the following experience:
- Ability to communicate with both technical and non-technical customers and at all levels via excellent presentation skills
- Strong interpersonal skills, tenacity, persuasion, negotiation, assertiveness, numerate & analytical
- Excellent time management skills and ability to work to tight deadlines in a pressurised environment
- Ability to work on own initiative when required but able to adapt to working as part of a team
- Knowledge of Windows, Windows Server systems and Active Directory
- Knowledge of computer network & data security
- Knowledge about business processes/systems (ERP, MRP) would be advantage
- 2 Years of Information Systems infrastructure experience within a multi-sited organisation
- 2 Years of Microsoft systems experience
- 1 Years of the Microsoft Office suite experience
- Experience in software asset management would be valuable advantage
THE ROLE
- 25 days annual leave
- Excellent pension scheme
- Excellent development opportunities
- Free parking
- Life Cover
- Medical Insurance (provider is BUPA)
THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.
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