Leasing Operations Manager
Location: London
Overview
We are looking for a motivated and detail-oriented
Leasing Operations Manager
to support our Head of UK Residential Sales & Lettings in delivering exceptional leasing and operational standards across our high-volume build-to-rent portfolio. This is an exciting opportunity to develop your skills while working on high-profile developments and contributing to maximising rental income and tenant satisfaction.
What's in it for you?
- Hands-on experience across all aspects of residential leasing and operations
- Opportunities to develop your skills and grow your career
- Supportive and collaborative team environment
- Exposure to exciting new developments and innovative projects
- Competitive salary and benefits package
Responsibilities
- Support weekly re-pricing of apartments to maintain competitive rental values
- Assist with negotiating new lettings, renewals, and checking tenancy documentation for accuracy
- Manage tenancy changes such as change of sharers and Deeds of Surrender (DOS)
- Conduct end-of-tenancy walkthroughs, identify issues, and ensure readiness for next tenants
- Support tenant deductions, relocations, meetings, and resolution of tenant issues
- Monitor and replenish furniture stock, oversee delivery and installation, and sign off completed works
- Assist with compliance to the Renters Reform Bill, updating policies and contracts as required
- Help mobilise and review new and existing developments, supporting operational readiness and improvement initiatives
- Gain knowledge of upcoming sites to contribute to future mobilisation and design processes
Experience Required
- Minimum 2 years' experience in the build-to-rent (BTR) industry
- Strong understanding of the leasing process, current legislation, and industry requirements
- Excellent organisational and administrative skills with strong attention to detail
- Ability to communicate effectively and build rapport with tenants, colleagues, and stakeholders
- Proactive, collaborative, and willing to take ownership of tasks
- Able to manage multiple priorities and meet deadlines
- Familiarity with tenancy law and residential leasing processes (desirable but not essential)
- Methodical, organised, and committed to delivering excellent service