Our local authority client based in South West London are urgently seeking an experienced Housing Officer.
NOTE: This is a 12 months fixed term job and it is NOT hybrid. Work is expected to be delivered on site and in the office. Paying £180.06 a day Umbrella
Main purpose of post
- The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
- To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.
- To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
- To support the Liveability Team deliver the Vulnerable Residents Offer.
- To lead on the liaison with Homes for Lambeth on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council's reputation and landlord/tenant relationship
Knowledge & Experience
- An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords
- Knowledge of current legislation relevant to housing, tenancy and leasehold management and safety and estate management
- Keeping abreast of updates in relevant housing, tenancy and leasehold management legislation.
- Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment.
- Experience of managing casework and following these through successfully
- Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.