Client
Local Authority in Croydon
Job Title
Resident Involvement Officer
Pay Rate
£22.55 an hour PAYE/£29.82 an hour UMBRELLA
Hours
36 Hours a week(Mon-Fri)9AM-5PM
Duration
Initial 6 month contract
Location
HYBRID WORKING-3 Days office based/site visists in Croydon, 2 days from home
Description
This role is essential in ensuring effective resident engagement, supporting tenant empowerment, and maintaining compliance with regulatory requirements. The Resident Involvement Officer plays a key role in:
- Facilitating resident consultation meetings and engagement events.
- Supporting scrutiny panels and ensuring residents have a voice in service improvement.
- Managing resident communication, including newsletters, surveys, and feedback mechanisms.
- Ensuring compliance with Tenant Satisfaction Measures (TSMs) and regulatory engagement requirements.
- Coordinating mystery shopping exercises, roadshows, and resident panels to improve service delivery.
Essential knowledge:
- An understanding of the local government framework
- An understanding of the principles and good practice in relation to customer engagement, consultation, feedback and involvement
- An understanding of how digital engagement can play an important role in resident involvement, engagement and consultation activities
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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